- No refund of any fees for change of mind changes and cancellations of Skin Plan
- Clinic cancellation policy applies for all membership services. <48hrs 50% fee; <24hrs 100% fee. Late cancellations or no show results in a forfeit of services
- Your weekly membership/payment plan fee will be debited from your nominated bank account on the same day every week managed through GoCardless Failed Payment Procedures: If the payment is set up for weekly frequencies, we will reattempt the missed payment the next business day. If 3 attempts fail, payment plan will be cancelled and you will be invoiced for full payment of services (excluding any membership discounts)
There is a failed payment administration fee of $20 (excl. GST) to cover the costs associated with managing and reattempting the payment.
- For any overdue accounts, future appointments will be cancelled until account is caught up
- Cancellation of a membership- outstanding costs will be charged at full price excluding discounts. Card on file is charged 48hrs after cancellation of membership
- Only under extenuating medical circumstances, a membership may be cancelled and a clinic credit is provided- any services provided are paid at the full cost excluding discounts
- 6 month skin plans have an expiry period of 28 weeks. 12 month skin plans have a treatment expiry of 56weeks
